Refund Policy

Thank you for choosing to order from ExploringCultureWorld. Your satisfaction is our top priority. We understand that occasionally, an issue may arise with your order. Our refund policy explains your rights and our responsibilities regarding refunds and returns.

Right to Cancel

You have the right to cancel your order and request a refund provided that the cancellation is made before your order has been dispatched for delivery. To cancel your order, please contact us using the +39 06 1234 5678 or through our website at exploringcultureworld.sbs immediately.

Incorrect or Damaged Orders

If you receive an order that is incorrect, incomplete, or damaged, please contact us within 24 hours of receipt. We will require photographic evidence to support any claims for refunds. Once we verify the issue, we will offer a full refund or arrange for a replacement to be sent out to you at no additional cost.

Non-Refundable Items

We cannot accept returns or provide refunds for perishable goods, such as our fresh and made-to-order food items, unless there is an issue as outlined above. Beverages such as juices and lemonades are also non-returnable but are subject to refund or replacement if they arrive damaged or spoiled.

Processing Refunds

If you are eligible for a refund, it will be processed using the original method of payment within a certain amount of days, depending on your card issuer's policies. Refunds will be issued in the original € of the purchase.

Refund Contact Information

To inquire about a refund or return, please reach out to us via the +39 06 1234 5678 or visit our website at exploringcultureworld.sbs. Please provide your order number, contact details, and the reason for the refund request.

Changes to Refund Policy

We reserve the right to amend this refund policy at any time. Such amendments will be effective immediately upon posting the updated policy on our website. The policy was last updated on March 1, 2023.

Address for Returns

In the rare case that a physical return is agreed upon, please send the items to the following address:

By choosing to order from ExploringCultureWorld, you agree to the terms contained in this Refund Policy.